Refund policy

 

• All returns must be authorised by us prior to being sent back. Any unauthorised returns will not be credited and all returns must be made within 30 days of delivery.
• Returns are accepted for any reason within the 30-day guarantee period (beginning on the date on the dispatch form) or within 8 working days of receiving goods. Customers returning goods are advised to use registered post or recorded delivery, as Trotman Publishing cannot issue refunds for returned items lost in transit.
• Please make a note for your reference of the order number and item number/ISBN(s) given on the confirmation email. Contact us at info@trotman.co.uk and we can advise you on returning your item(s). Where possible, return the item(s) with the original despatch note and in the original packaging.
• Please note that Trotman Publishing will not refund returns postage and packing charges except in the demonstrable event that the customer has received an unordered item, an item damaged in transit, or a faulty item.
• Refunds are normally processed within a week of receipt of the returned item or within 30 days of cancellation. Where refunds are requested, the Customer Services Manager will search the customer’s order record to prevent instances of fraudulent requests.
• We will do our best to provide replacement copies of undelivered or returned items when requested, but our only obligation will be to refund purchase costs.
• The refunds terms and conditions do not affect your statutory rights.