FAQs

Can I pay by invoice?

Absolutely. We offer payment by invoice for all schools and educations institutions. Simply add your full order to your basket and select "pay by invoice" on the final checkout screen. Your books will be dispatched as soon as your invoice is raised. Payment terms are 14 days.

Can I buy in bulk?

Absolutely. A large number of our regular customers are schools and educational institutions purchasing for their students or careers libraries. We offer a 10% discount on all orders of £500 and over, applied automatically at the checkout. We can also offer other bulk order and multi-copy discounts to schools - please contact us for more information.

How much is delivery?

Delivery is calculated based on the total weight of your order. 

  • up to 2kg = £5.10
  • 2kg - 5kg = £13.75
  • 5kg - 10kg = £20.25
  • 10kg - 20kg = £28.55

All orders over £250 receive FREE DELIVERY.

How long will delivery take?

We endeavour to dispatch all in-stock items within 1-2 days of receiving orders. We guarantee delivery of all in-stock items within 7 working days but please allow 28 days for delivery of out-of-stock items, subject to availability.

If you are ordering from overseas, orders may take up to 28 days as standard. If you need to receive the goods before this please contact us to arrange a faster courier delivery service.

Can I return my order?

Returns are accepted for any reason within the 30-day guarantee period (beginning on the date on the dispatch form) or within 8 working days of receiving goods. All returns must be authorised by us prior to being sent back. Any unauthorised returns will not be credited and all returns must be made within 30 days of delivery.

Please make a note for your reference of the order number and item number/ISBN(s) given on the confirmation email. Contact us at info@trotman.co.uk and we can advise you on returning your item(s). Where possible, return the item(s) with the original despatch note and in the original packaging.

Please refer to our terms and conditions page for full details of our returns policy.

Will I be charged VAT?

In almost all cases, no. Books are 0% rated for VAT.